Alternative Channels & Digital Alliance Manager
Job Purpose
•As part of the AWBE strategy, we are looking to establish a multi-channel strategy for our retail & Business Banking customers to give them multi-channel access to the bank.
•As the market moves and reshapes in Africa we are looking to lead the market in moving customers to alternate and digital channels to be both a leader in the this space and to drive greater efficiency in our branches and to manage the cost per transaction.
•It is also a key part of the strategy to use these channels as part of the attraction to the corporate market in signing up employees and suppliers
Projects Accountability
30 %
•Determine feasibility of channel offering: potential usage, financial impact, technological platforms, organizational capability to manage, and regulatory approvals
•Ensure alignment of commercial strategy for MNO's (Mobile Network Operators) and other strategic partners
•Provide deep / details analysis which either recommend allocation / Reallocation plan for ATMs
•Provide detailed profitability analysis for ATM network which may impact the decision of keeping or removing the ATMs
•Managing all activities related to the ATM which starting from look and feel till adding or removing ATMs
•Work closely with other parties in AWBE (Legal/ IT / Compliance / CRES / Marketing) and other service providers to make sure that ATMs are allocated as per approval on timely basis.
•Design end-to-end process for any new products and services & ATM
•Work efficiently and closely with external vendors to manage delivery of new/current products enhancement and process changes.
•Recommend Allocation /reallocation plans for ATM•
New Product Development and enhancements to existing products:
40%
• Fine-tune product features and functionalities
• Drive execution of project plans for development
• Benchmark our products versus competition
• Research state-of-the-art solutions in our markets and beyond
• Think out of the box, innovate
• Improve ATM performance standards and implement any expansion of ATM network / Fawry
• Implementation of new initiative over the ATMs to increase usage Provide any analysis needed which help business in undertaking decisions and insure accuracy of data provided
Channel adoption:
30 %
•Develop performance metrics, including financial performance, end user adoption & retention and product usage.
•Track and monitor performance of channel and develop necessary adjustments as needed.
•Continuously monitor state-of-the-art security and functionality of channels in the market and under development and assess suitability for AWBE
•Monitoring and driving adoption and usage of the channels away from brick and mortar liaise with tech to deliver new capabilities
Technical skills / Competencies
•Strong numerical skills for calculation of statistics, figures and targets and understanding of multi payment channels
•Very Good communication skills and awareness of negotiation skills.
•Excellent interpersonal skills
•Essential to be innovative and pro-active
•Business awareness
•Ability to serve as a bridge between technology and business
•Ability to prioritize and manage multiple tasks
•ability to bring together different parts of the organization, change mindset, re-engineer processes
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience:
Essential
•Broad-based business skill-set to understand the business impact of technological solutions
•Knowledge of mobile wallet, protocols, networks, security platforms,
•Knowledge of mobile wallet : front-end and back-end systems, architectures, protocols, security platforms,
•Knowledge of Electronic Payment Systems and transaction processing
•Have broad-based technological expertise to learn and evaluate new systems and technologies
Knowledge of financial products and services
•Strong Knowledge of ATMs
Preferred :
• Creativity in enhancing the whole Product cycle
• Knowledge of competitor's products and services.
• 5 years’ Experience of working in a multinational, multi-segment, environment with matrix reporting. Awareness of cultural differences and varying legal/regulatory environments.
Head of Monitoring and Training
Responsibility for Compliance Monitoring and Testing Assurance
Establish and implement a consistent operating framework for the planning, management, execution and reporting of the BANK compliance monitoring programme in accordance with the Bank standard conformance monitoring methodology.
The Head of Monitoring is responsible to agree the annual monitoring plan with BANK Head of Compliance, the Conformance Monitoring team and the BANK Audit Committee and deliver the planned assignments in accordance with internal policies and local and international regulations.
The Head of Monitoring is also responsible for the effective follow up of any issues identified to ensure satisfactory issue closure.
The responsibility and scope of work will cover monitoring the bank’s compliance with all regulations, both local and international, adopting a risk-based approach.
Main accountabilities and approximate time split
Accountability: Time Split: 20% Annual Planning and stakeholder engagement:
• Demonstrate keen analytical skills by overseeing the development of a detailed risk-based annual compliance monitoring plan ensuring that regulatory requirements are effectively analysed and risk assessed as part of the planning exercise
• Ensure annual compliance conformance plan designed by the head of unit is submitted for review by Head of Compliance, Compliance Conformance team and Audit Committee
• Ensure that the annual conformance plan is prepared under ‘Combined Assurance’ principles by liaising with other key assurance providers such as CR, BIA, external audit, ICU. Negotiate with other assurance providers where necessary to reach agreement on planned reviews
• Communicate the agreed plan effectively to all key stakeholders
• On an ongoing basis liaise with key stakeholders and peers on issues relating to regulatory risk assessments, intelligence/MI, reporting issues and regulator relations and consider any information that may impact the priorities on the annual plan.
• Actively engage with Country Executive Committee (CEC) or senior management (senior stakeholders) to negotiate satisfactory conclusion to all issues identified in the course of compliance reviews and reach agreement on proposed action plans
Accountability: Time Split: 30% Review Execution :
• Analyse the regulatory requirements in scope of each review and design the coverage to effectively cover all requirements
• Plan the delivery of the compliance monitoring programme effectively.
• Effectively oversee execution of the conformance monitoring reviews, ensuring high quality, timely and consistent delivery of all deliverables by the team
• Ensure that scope of work is clearly defined, test strategies are drafted comprehensively and that work is conducted efficiently with adequate documentation.
• Review the work performed by the team and ensure adherence with the monitoring methodology.
• For all issues identified, ensure accurate capture of the issues and effective discussion with management to agree appropriate action plans.
Accountability:
Time Split: 20% Reporting and issue tracking :
• Raise observations as early as possible so that issues identified can be discussed with management on a timely basis
• Produce reports in line with the conformance methodology and detail any breaches of policy or regulation.
• Issue reports on a timely basis in line with the planned due dates agreed with Centre.
• Demonstrate ingenuity and creativity by recommending the redesign of processes or controls where appropriate to ensure compliance with regulations in the most effective and efficient manner
• Put in place an effective tracking mechanism of all the reviews and respective findings, tracking all action plans agreed with management through to closure of all findings identified
• Effectively present to Senior Management committees (CEC) and governance committees (CIRF & RCC) the outcome of monitoring reviews
• Produce comprehensive and accurate reports to management and governance committees (CIRF, RCC, SAC etc) on work performed and results.
• Present to the Audit Committee the proposed compliance monitoring review plan and negotiate agreement of an overall review plan
• Detailed analysis of review findings, identifying and highlighting any associated trends or concerns to senior management
Accountability:
Time Split: 30% Team Leadership :
• Provide strategic input to the direction of the monitoring team by ensuring appropriate areas of coverage are included and that the team are aligned to the strategy
• Establish a highly motivated team and set challenging and stretching objectives
• Ensure performance management, development and succession planning
Technical skills / Competencies
• Regulatory knowledge and experience. Experience gained in either a retail or commercial banking environment in Egypt.
• Knowledge of Prevention of Financial Crime. Good understanding of global standards of best practice in tackling money laundering, terrorist financing, proceeds of crime and other financial crime.
• Effective communication – persuading and influencing. Ability to communicate effectively, both orally and in writing, with senior internal and external audiences.
• Intellectual and analytical skills of a high order. Ideally a graduate with a professional qualification.
• Planning and organizing. Demonstrated ability to organize own team to deliver all assigned tasks on time.
• Leadership & Interpersonal sensitivity. Strong leadership skills with a proven track record of success in leading a high performance team.
• Action & Result orientation. Ability to deliver results effectively.
• Resilience & Influencing. Ability to influence senior management.
Knowledge, Expertise and Experience
Essential
• Excellent knowledge of regulatory requirements and expectations relating to AML/KYC/Sanctions/ABC and wider regulatory requirements (data privacy, Treating Customers Fairly etc)
• Excellent knowledge of retail and corporate banking products and services
• Prior senior level experience in audit, compliance, risk functions in a large multinational bank / financial institution
• Degree level education including commercial, accountancy, audit or equivalent fields
• Experience in managing timely programme delivery with effective management of teams
Preferred
• Professional Audit Qualification (CPA, ACCA, CIA, CISA)
• Project management and project coordination skills
• Proficiency in reviewing and writing reports
• Excellent knowledge of MS Office, comfortable with numbers, MIS
• Specialist knowledge of the AML/KYC/Sanctions/PEP’s/Correspondent Banking Policies and procedures
Quality, High Standards and Controls
• Excellent knowledge of best practice risk and control frameworks
Head of Regulatory Affairs
Job Purpose
Act as Compliance Officer for the business. Reporting all compliance issues to the managing Director, ICC, and CEC. Implementing and maintaining compliance risk management processes and methodology in country. Provide support to line management in country to ensure the business complies with regulatory requirements, as provided for in legislation, in order to mitigate exposure and risk, as well as any loss, monetary and reputational, by providing specialist support to
Management in identifying risk, compiling risk management plans, providing the appropriate advice and monitoring levels of compliance.
Main accountabilities and approximate time split
Operational duties - 70%
• Identification and measurement of compliance risks to indicate the compliance risk to management through Compliance Risk Profile workshops.
• Compile and adhere to annual coverage plan based on compliance risks identified
• Compile Risk Management Plans for all high risk compliance requirements
• Enhance and promote a compliance culture and awareness
• Achieve the compliance coverage plan as contracted with the Head of Compliance
• Advise business on compliance issues and providing of compliance opinions
• Implement, embed and monitor compliance policies, processes and methodology in the business operations.
• Create and build compliance presence in the business
• Participate in the new product initiative process by reviewing new product proposals for compliance against local regulatory requirements and providing the Head of Compliance with a report on these requirements
• Ensure that business addresses concerns raised by the Regulator / delivers on commitments made to the Regulator
• Implement and comply with BIA Audit recommendations
• Follow up on any compliance related findings or action items
• Facilitate the regulatory change process in the business
• Advise business on any changes in set standards/ local requirements (throughout the year)
• Identify business impact for new regulatory requirements and escalate upwards as necessary
• Provide clear, accurate and timely responses to AWB Group Compliance and Compliance Director requests and requests from management for input on new initiatives and projects thereby providing a superior service which protects and enhance reputation of compliance function.
• Act as point of contact between business and the Regulators.
Reporting - 20%
• Manage the full reporting process, findings and appropriate recommendations for improvements as required.
• Provide Management and Compliance Director with quantitative and qualitative reports on progress achieved to coverage plan
• Deal appropriately with compliance issues and escalate issues in an appropriate manner to the relevant persons.
• Maintain a formal record of minutes of all meetings held (by the compliance officer or business) with the Regulator
• Produce quality reports with issues identified with supported business focused recommendations, and submit to senior management and Compliance Director.
• Complete compliance returns and regulatory change report (monthly).
Stakeholder Relations: 10% • Effectively manage in country regulatory relationships.
• Deliver valued and value-for-money advice and guidance to management on all compliance issues.
• Keep the Compliance Director informed on compliance matters which may pose financial or reputational risks for the business.
• Attend relevant in country meetings, and assist forums in identifying and comprehending the regulatory compliance risks
• Ensure timeous provision of information to Regulators
• Communicate regulatory issues/concerns with internal stakeholders and line management
• Develop and implement program of regular meetings with internal stakeholders (quarterly formal meetings)
• Assist business to draft correspondence and presentations to the Regulator.
• Ensure to always improve on communications with business through innovative thinking and approaches in line with business expectations.
Technical skills / Competencies
• Intellectual and analytical skills of a high order. He/she is likely to be a graduate and / or have a professional qualification.
• The strength of character, credibility and personal presence and the communication skills to operate confidently and effectively at senior levels both internally and externally.
• The flexibility to appreciate the commercial objectives of the business, coupled with an ability to challenge, independently and constructively, senior management, peers or other staff where appropriate, to insist upon adherence to the highest standards of business practice and to the requirements of relevant authorities. Tact and sensitivity as well as strength and authority are important
• Ability to use initiative and work with minimum supervision but ensuring, at the same time, that the line reports are kept fully informed at all times.
• Ability to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner.
• Ability to communicate effectively, orally and in writing, with senior internal and external audiences – to educate, persuade, negotiate, gain decisions, enforce.
• Ability to influence senior management.
• Ability to make real contribution in a rapidly changing environment and thrive on change and the need to learn rapidly.
Knowledge, Expertise and Experience
• Wide-ranging compliance experience in a financial services environment.
• Good understanding of current and anticipated regional (relevant to country) requirements and supervisory expectations.
• Experience in policy setting & roll out.
• Minimum of 3 year experience in compliance, preferably with an international exposure.
• He/she to be a graduate and have a professional qualification
• Ensure all relevant AWB compliance policies and procedures are rolled out and embedded across the business.
• Support AWB Egypt in implementing of a risk based approach to compliance
• Assist AWB businesses in their development of compliance monitoring and review programs, and ensure robust delivery against policy.