Corporate BP&A Manager
Job Purpose
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, enterprise Wide Risk Management Framework and internal AWB Policies and Policy standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
Main accountabilities and approximate time split
MI Analysis
Time Split: 85 % Production of a monthly “business results “pack (BRP) which include Asset/ Liabilities growth, Income achieved vs. STP and RAF, unutilized facilities in terms of both direct and contingent and treasury income per customer.
Represent the BRP to Corporate director (CD)/ALCO and share analysis and providing recommendations and solutions to the CD driven from the analysis to support enhancing business results.
• Negotiate best practice pricing with the RM’s to support the RM in maximizing profitability of the accounts and help them to reach Win-win situation with their clients.
• Challenges Treasury Middle Office (TMO) on the provided FTP rates & ensure it make sense in relation to products behaviour.
• Able to handle multiple tasks and reports in an efficient manner and ensure meeting deadlines.
• Monitor applied interest rates and CHDB on customers and report to corporate director for any destroying value.
• Act as a point pf reference for procedural queries for internal stakeholders and business partners in line with Bank’s internal standards.
• Coordinate and communicate with finance and Treasury in order to provide flash figures of Asset/Liabilities growth and income as well in addition to delivering commentary on performance achieved.
• Assist in PowerPoint presentations on corporate performance in terms of Financials, Products, Segmentation, Customers acquisition, Initiatives, short and medium term plan.
• Manage and control corporate GL’s that’s owned by corporate director and ensures that all manual transactions are posted with proper authorization.
• Obtain and analyse market data, drawing appropriate conclusions.
• Ongoing work on data integrity and ensure that performance information relating to the business is correct and accurate.
• Provide support in automation of reports in order to improve the quality of MI generated, save time, decrease error and mitigate risks.
• Meet region requests in a timely manner.
• Pipeline: Assist RMs to update their deals in pipeline in an accurate way and report for any inaccurate deals.
• Activity tracking: Assist RMs as well as Corporate Director to achieve their target of calls by sending the relevant MI to their attention.
• Managing and coordinating the record management retention schedules.
• Deputise managing and coordination of the business continuity management process with all stakeholders.
• Monitor corporate cost by segment.
Internal Control Time Split: 15 % • Insure that governance and compliance issues as well as policies are strictly adhered to.
• Handling any new project (i.e. KYC, Fortent, FATCA…. etc)
Technical skills / Competencies
• Planning and organization of activities over a varied time scale.
• Experience in data collation, analysis and presentation.
• Experience in forward planning and anticipate future requests/priorities.
• Ability to prioritize work based on value at stake.
• Team Development and Management skills.
• Experience in spreadsheet creation, presentations and word processing.
• Good communication skills to be able to explain MI output to business stakeholders to support them take the right business decisions.
• Time management & Multitasking.
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience:
• Excellent MI knowledge and have the capacity to share the analysis output with stakeholders.
• Excellent knowledge of corporate core banking system/Products.
• Good knowledge of internal instructions/Procedures.
• Excellent knowledge of the roles and responsibilities of other members of the coverage Team/Corporate Relationship Support Team.
Insurance and Investments Product Manager
Job Purpose
• The role holder will be responsible for the design and delivery of Wealth (Insurance & Investment) product lines to achieve the objectives of Wealth business.
• The role holder will be responsible for the delivery of Wealth products strategy in line with customer segmentation strategy.
• The role holder will be responsible for implementing wealth product line strategy to maximize fee income and effectively managing the portfolio.
Main accountabilities and approximate time split
Accountability:
Business Direction
Time split 20%
Outputs:
• Work with Head of Products and Segments to set the strategic direction for the Wealth product portfolio.
• Identify the key lines of cost and income, and the levers we have to control costs and income. Help in setting the strategy according to these levers to achieve the specified Product Line performance targets.
Accountability:
Business Management
Time split 50%
Outputs:
• Meet all sales targets and income targets assigned to each individual product lines.
• Monitor performance of Product Line against key measures. Report results with recommendations about performance.
• Produce regular reporting and stakeholder feedback for all products in line including what the product is, account and customer behavior, key performance indicators (e.g. interest income and margin), key drivers (e.g. pricing) , and changes required to the existing plans to respond to market conditions.
• Work to develop the management information and reporting for both central and local use to support the analysis required for improved product line performance.
• Support in Training & coaching the Relationship Mangers in Wealth products basics, Products features. Customer profiling in order to ensure customer suitability .assist them with lead generation and prospecting.
Accountability:
New Product Development/Amendments to existing products
Time split 30%
Outputs:
• Work with Head of department to generate and manage new product or product amendment ideas at the concept development stage
• Log product ideas for the product line utilizing relevant research (e.g. input from customer insight,…).
• Facilitate planning workshops to produce detailed plans for each product development work stream and manage infrastructure build, test, pilot launch and full launch
• Handover new product to BAU following process and undertake post project review
Technical skills / Competencies
• Proven strategic business awareness
• Strong product management capabilities
• Highly developed analytical skills, problem solving and planning abilities
• Communication skills both written and oral
• Strong numerical skills for calculation of statistics, figures and targets and understanding of product profit drivers
• Strong team player, ability to motivate staff, sell new ideas, build and maintain key relationships, with the ability to influence and guide strategy at senior levels
Knowledge, Expertise and Experience
Essential
• Knowledge of banking products and the manner in which systems support them.
• A detailed understanding of product offerings in the wider financial services industry.
• A thorough understanding of customer segmentation theory and practice.
• A good understanding of legislation related to financial services and channel delivery
• A detailed knowledge of product profit drivers, with proven experience of income and cost management
• Fully competent on Microsoft Office, especially MS Excel
Preferred
• Detailed knowledge of consumer buying behavior, marketing techniques and evolving trends
• A detailed understanding of industry, advisory, regulatory and professional bodies
• A comprehensive knowledge of AWB-E products and systems that support them, and a good understanding of AWB Group products.
• A detailed knowledge of AWB strategy and policies
• Exposure to management information systems and how to leverage this for product management
Knowledge, Expertise and Experience
Essential
• A first degree (e.g. BA, BSC, B.Comm)
• 5 years of product management experience in an Asset Management or investments products sales / product management in a Bank
• Analytical & Presentation skills
Preferred
• A business degree (MBA)
• Strategy and planning awareness and techniques
• Influencing and Negotiating Training
• Performance Management training
KEY ISSUES
• Development of segment orientated product offerings
• Utilizing pricing tactics (setting of rates and income recovery) as well as ad hoc product developments to meet product line income targets and balance sheet objectives
• Broadening the product line with new product offerings e.g. improved term insurance products
• Developing and managing line reports.
Financial Reporting Manager
Job Purpose
• Responsible for preparing financial data in accordance with both the regulatory Accounting Standards as well as reporting the quarterly financial Data to the stakeholders.
• Ensure smooth CBE reviews and ensure issue closure before the Target date.
• Implementing new reporting requirements in line with the regulatory accounting Standards and ensure no breaches to AWB group accepted policies.
• Coordinate with internal stakeholders (operations, IT, Treasury Middle office) for the preparation of the quarterly financial statements and new products, and support external stakeholders (Auditors and Tax advisors)
Main accountabilities and approximate time split
Accountability: Financial Reporting Time Split: 60% • Local Reporting:
• Responsible of preparing the quarterly financial statements and ensuring the financial integrity of the statutory accounts.
• Prepare analysis required by the FC, and the CFO for decision making.
• Update and upgrade documentation of all the processes related to local reporting.
• Responsible of handling & aligning with the external auditors .
• Preparation of the top side adjustments to be submitted to the auditors.
• Mapping all new accounts to comply with the regulatory Accounting Standards and ensure no breach to group standards. Only different treatments between local and group standards are acceptable
• Ensure compliance to accounting policy.
• Document and challenge any adjustments required by auditors and resolve the root cause and avoid repeated issues.
• Assisting the FC with analysis when and as required.
Accountability: Applying new reporting
Time Split: 15% • Applying mappings for new products
• Provide support for new systems changes according to changes in tax regulations to automate as much as practicable.
Accountability: Teamwork
Time Split: 10% • Build effective relationships and promote a commitment to the philosophy of finance function.
• Work with all colleagues to deliver exceptional performance.
• Respond timely to queries on finance related issues.
Main Accountabilities:
Ensure adequate Controls
Time Split: 10% • Participating in the RCA testing
• Assist in CBE reviews and ensure issue closures
• Completion of all mandatory training on time
• Add control checks to working files
Main Accountabilities:
Colleague
Time Split: 5%
• Share finance and taxation knowledge to help in the regulatory reporting
Technical skills / Competencies
• Strong Analytical Skills.
• Solid Financial Skills.
• Expert Computer Skills.
• Good presentation skills
• Strong Communication/stakeholders management skills
Knowledge, Expertise and Experience
Essential
Knowledge
• Accounting standards local and Foreign
• Internal Account business rules.
Qualifications
• Maintain detailed knowledge & good understanding of banking operations and their system.
• Develop and maintain a wide network of contacts.
Preferred
• Group reporting
Treasury Sales Manager
Job Purpose
• Liaise with corporate bank unit heads, Credit dept., and other stakeholders, when required to present product, transaction or client proposals
• To develop strong relationships with transactors and Treasury Managers within the bank’s Target market corporate clients
• Assist the head of sales to meet all targets required.
• Introduce new treasury products to the bank’s staff
• Full awareness with the role and policy of the market making desk and the liquidity management function
• Develop bank’s relationship with both internal and external customers.
• Co-ordinate with the corporate banking staff to develop treasury sales activities.
• To maximize low-risk fee income from the sale of treasury products to customers (Corporate, SME and Retail).
• To be able to structure and provide commoditized treasury products to retail customers and to separately create unique product solutions to the larger commercial customers.
• Interbank trading – to leverage the interbank FX book to consistently offer the best prices to customers in the market in order to get maximum cross-sell.
• Provide head of sales with call reports and regular reports with feedback from customers and other financial institutions.
• Trade directly with both internal and external customers
• Keep all customers mandates and limits updated.
• Apply AWB customer service standards on all sales activities.
Main accountabilities and approximate time split
Commercial Accountability: • Customer sales: pricing on BAU treasury products, FX spot/forwards
• Customer visits alongside RM: devise solutions to customers financial needs which may include off-the-shelf products as well as derivative solutions.
• Treasury ambassador to the client.
• FX Spot pricing/dealing: 20%
• FX Forwards pricing/dealing: 10%
• Client visits/Retail Branch visits/analyzing customer portfolio: 25%
• Customer Strategy discussion with RM/obtaining client dealing limits: 20%
• Scoping out and developing potential opportunities for Risk Management Products 20%
• Working with Treasurer/EM on interbank strategy/limits: 5%
Leadership and Management Accountability: • Manage strong relationship with client vis-à-vis treasury products.
• Manage Customer stakeholders (RMs/RB product heads/Credit Risk Dept./Finance)
• Manage Barcap flows (in active market they are a key player)
Technical skills / Competencies
• Negotiation skills
• Pricing and understanding of treasury products accounting.
• Unique understanding of the Egypt interbank market, CBE regulations, policies and CBE disposition towards interbank market.
• Understanding of accounting of FX revenues including monthly revaluation processes.
• Wallet-sizing sales strategies. Proficient in leveraging RMs/branches to widen cross-sell scope.
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience:
Essential
• A full understanding of the policies, processes and ethical issues surrounding Treasury business
• Treasury product skills – demonstrate a strong understanding of interest rate and foreign exchange and derivatives. Must have the ability to explain these concepts in layman’s terms to clients.
• Conceptual grasp of macro/micro economics, Central Bank policy instruments and drivers of government economic policies.
• Knowledge of treasury and banking systems.
• Fluent in Microsoft office programs (excel, access etc).
• Knowledge of other parts of treasury;
• Understanding of the workings of the corporate, retail and merchant banking operations;
• A willingness and ability to pro-actively manage customer relationships through on-site visits, presentations and social finance
• 6+ years of experience of Treasury products / markets
• Knowledge and experience with the key customers and their needs in this market.
• ACI accreditation
Preferred
• A total commitment to sales and customer orientation.
• Frequent need to work outside of normal working hours.
• Assisting in the management of customer bank relationships across different business lines.
• Ability to grow in rapid evolving environment
• Business awareness.
• To improve communications skills.
• Ability to work in a dealing room environment.
• Recognized dealing proficiency.
• Have a high ethical and moral code.
• Behave professionally at all times.
• Innovative.
• Market know-how, network and respect with clients and in interbank.
• Understanding of CBE policy direction in order to communicate and define coordinate business franchise growth plan.
• Personable, approachable particularly w.r.t client relationships.
Senior HR Payroll Officer
Job Purpose
Reporting to the HR Payroll Manager, the jobholder is a key contact for HR finance issues including payroll changes, controls and processes, managing governmental requirements (taxation and social insurance), produce payroll and cost related packs as well as the E2E outsourced payroll.
Main accountabilities and approximate time split
Accountability:
Payroll activities and services Excellence
Time Split: 80%
.
• Responsible for updating all payroll changes for AWBE employees along with E2E payroll process for Outsourced Employees taking controls such as validations, approvals and deadlines.
• Keep trusted relations with different stakeholders and continuous alignment with payroll manager.
• Manage suppliers’ payments according to the SLAs by reviewing and validating invoices with actual spent “Pension, Medical and outsourcing services”
• Review the monthly cost and provide periodical report concerning staff cost, GL reconciliation and cost confirmation.
• Support the business with analytical packs including trends, estimates and analysis that help them in decision making.
• Provide world class customer services to all bank staff by answering quires related to HR or bank account issues.
• Support change agenda in HR Operations, initiatives & projects as required.
• Ensure payment to regulatory authorities (Social insurance aand taxation and pay to authorities on time.
• Process end of service vouchers and payment for leavers.
• Implement automation ideas that are approved by HRD and follow up through till completion.
Governance & Control:
• Follow E2E payroll process and maintain payroll processes to reflect actual practices.
• Create monthly payroll changes sheets and having proper approvals in place by ensure having approvals by authorized stakeholders.
• Handle any approved staff benefits policies and ensure payments are done according to Bank’s policies & procedures.
• Maintain staff payments confidentiality.
• Have regulatory knowledge with any changes affects the payroll “social insurances or taxes” and keep updated with it.
• Escalate any policy breaches to Head of HR-Operations & HRD.
• Act as a Maker for all financial payments.
• Support in all audit and snap checks.
Accountability:
MI
Time Split: 20%
• Ensure high quality data by maintaining accurate records in the system.
• Support bank’s FTE MI and provide Head of HR Operations with daily, weekly, and monthly MI for all operations activities.
• Keep track of Joiners, leavers and Maintain employee’s transfers/movement to provide periodic MI.
• Manage Incident tracking and ensure solving the issues within the agreed SLA.
Governance & Control:
• Act as HR quality controller and maintain HR standards and best practice within HR functions, by generating effective reports from all existing HRIS.
• Follow up and full control with HR Operations on managing the data entry and the data quality of all on-boarders, leavers and internal movers on HR various systems and databases
• Get proactively involved to resolve any problems that might surface within HR due to system or human errors.
Technical skills / Competencies
• Communication and Time Management skills
• Minimum knowledge of HR function Strategic, Operational & Administration roles.
• Ability to work on own initiative
• PC Skills to include HRIS, EXCEL.
• Teamwork & Team spirit
• Good multi-tasking skills.
• Numerate, articulate and detail conscious
• Ability to work without supervision
• Planning, co-ordination, facilitation and implementation skills.
• Stress tolerance and ability to manage pressure.
Knowledge, Expertise and Experience
Knowledge
• Good knowledge of HR tools
• A Detailed knowledge of Bank Human Resource policies and procedures
• HR Systems, people plus or Oracle
• An overview of the function of the business area
• A detailed understanding of the mechanism of a variety of IT applications.
• Awareness and knowledge of labour and employment legislation
Experience
• HR user experience with HR information systems.
• Worked as HR professional within the Banking industry.
• Payroll processing background.
• Customer Service background.
Preferred
• Expert knowledge of Excel.
Money Market & Execution Manager
Job Purpose
• Managing bank’s cash and liquidity regulatory risk through managing CBE cash flow, surplus investment and deficit funding.
• Managing AWB franchise with regards to primary dealership responsibilities.
• Managing AWB liquidity risk through managing cash surplus and deficit proactively to ensure an appropriate level of liquidity at all time.
• Managing AWB market risk through funding & gapping activities within granted limits.
• Managing AWB exposure to Egypt sovereign debt through investing in government securities.
• P&L contribution to the Fixed Income, Money Market and Foreign Exchange products.
• Origination and execution of Governmental Debt Securities transactions in primary & secondary market.
• Liaison AWB debt securities clients (institutional investors, non Primary Dealers, Financial Institutions (Local & Foreign) and corporate clients in respect to transaction execution.
• Expand Professional customer base through primary dealership.
Main accountabilities and approximate time split
Execution
30% • Monitoring the bank’s local and foreign currency cash flow.
• Managing and supervising the bank’s local & foreign currency liquidity ratio and reserve requirement in accordance with CBE regulations.
• Managing execution of daily/monthly deals with ALM desk.
• Pricing ALM desk for broken dates.
• Pricing FWDs for sales team.
Trading
40% • Handling all Fixed Income trading (T-bills – T-bonds) with all types of customer’s whether (Banks – Corporate – FI’s – Retail)
• Managing the bank’s securities portfolio through dealing in T-bills/bonds within the limit set.
• Executing funding & gapping activities in accordance with the bank’s position and internal limits.
• Developing and expanding AWB role as a key player in the secondary market in debt securities.
• Manage the debt securities primary auctions for T-bills/bonds whether for AFS/Trading book.
• Meeting AWB role as a primary dealer in debt securities.
• Develop, expand and ensure surplus investment in debt securities and optimize generated profits.
Foreign Exchange
5% • Support in the FX interbank market through prompt pricing to approved interbank players within prescribed CBE pricing guidelines.
• Assist in distribution of list FX rates to branch network.
Money Market
5% • Assist in managing FCY cash flow
• Assist in managing Nostro accounts
• Assist in taking arbitrage opportunities across the market within agreed limits.
• Assist in managing concentration ratio limits effectively to prevent any breach in assigned limits.
Other Job Responsibilities
20% • Continuous contact with all market participants whether primary or non-primary dealers, in addition to brokers, FI’s (Mutual Funds) and offshore clients.
• Maintaining strong contacts/relationship with all stake holders and regulators (CBE and MOF).
• Sending daily market commentaries to clients, in addition to flashing any pop up news.
• Showing price reference through Bloomberg/Reuters.
• Daily calculation of expected P&L.
Technical skills / Competencies
• Professional understanding of Egypt interbank market, CBE regulations, policies and disposition towards banking roles.
• Professional understanding of market and interest rate risk.
• Professional managing for the cash and liquidity reserve requirements efficiently and proactively to optimize bank’s profitability whilst meeting CBE directives.
• Professional fixed income trading withal market participants.
• High Analytical skills.
• Effective negotiation and marketing skills.
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience:
• Knowledge of regulatory frameworks in Egypt.
• Familiarity with AWB policies, products and services.
• Treasury product skills – interest rate and fixed income mathematics.
• Knowledge of treasury and banking systems.
• ACI qualifications
• Ability to handle several tasks concurrently.
• Fluent in Microsoft office.
Essential
• Commercial degree if no relevant professional qualification
• ACI Dealing certificate .
• Minimum five years relevant experience (treasury, risk, ALM)
Preferred
• Economics / Finance post graduate degree
Accounting Manager
Job Purpose
• Oversees all General Ledger accounts, set up new products accounting schema in the system & work closely with the bank’s departments in any accounting related tasks
Main accountabilities and approximate time split
Accounting cycles for new products
Time Split: 20% • Setting accounting cycles for the new bank products, systems, processes & complex transactions as per the IFRS and central bank standards
• Involve in the testing process to ensure the right accounting schema set up in UAT environment before moving it to the production system
Daily reconciliation
Time Split: 50% • Reconcile and review the daily EOD report across all domains
• Ensure that the accounting schemas are reflected correctly
• Raising any defects with the IT and work closely with them to ensure its fixation
• Handle any query from the businesses related to accounting topics
• Have an oversight on Reconciliations team, support them in investigating unusual unreconciled items
Miscellaneous
Time Split: 10% • Validate the manual transactions after review it & know reason behind posting
• Reply on branches/departments refund requests
• Providing technical accounting support to Branches, other departments & External Auditors
• Calculate and post the pre migration retail loans EIR (effective interest rate)
Interest calculation
Time Split: 20% • Run the interest accruals & interest received/paid on the system
• Valid the files and send to business to validate from their side & posting fter validation
Technical skills / Competencies
• Good Analytical skills
• Good command of Arabic and English.
• Good communication skills (written, verbal and listing).
• Ability to build partnerships and work well in teams.
• Can Identify, recommend and implement solutions for problems
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience:
Essential
• Bachelor of Commerce (Accounting)
• Advanced knowledge of accounting principles
• Minimum 5 years’ experience in a similar role
• IFRS Diploma
Preferred
• Accounting Certification (CPA, ACCA and CMA) is preferred
Credit MIS Manager
Job Purpose
• Development and generation of the retail credit reports and analysis that cover the retail credit lifecycle and regulatory risk requirements. Support policy team to design strategies and sourcing criteria for existing and new retail credit products and activities. Support other units namely Collections, Finance, and Business teams with relevant and timely reports for Retail Risk reporting and Cross sell opportunities.
Main accountabilities and approximate time split
Credit Life Cycle Reporting
Time Split 20% • Develop MI cubes with sufficient data required to monitor the retail lending portfolio across different stages : Through the door analysis, vintage delinquency, portfolio delinquency & recoveries
• Develop portfolio pivots that support the Policy team in carrying out detailed segment level performance reviews
• Complete monthly & quarterly risk reporting requirements to CBE, Finance & Group Risk
Impairment & Forecasting
Time Split 25% • Build loss forecasting methodologies for Retail business, calculate impairments & risk indicators based on given models
• Update & monitor the Retail PD & LGD based on models approved by Group Risk
• Provide required annual review packs to Group risk for the impairment PD & LGD models
• Generate the monthly list of accounts eligible for write off for both cards & loans.
• Participate in the different forecasting exercises : Weekly flash, monthly collections targets setting, STP & RAF
Credit Scoring
Time Split 5% • Act as a primary back up handling the scoring related functions in case of scoring Manager absence
Monitoring & control
Time Split 15% • Maintains data integrity by reconciling MI and figures against independent sources
• Evaluate the performance of champion/challenger strategies designed to maximize value through manipulation of credit limits, authorization control and risk-based pricing, among others
• Complete and update the team manuals with existing and new report specification and definitions.
Line Management
Time Split 20% • Develop & enhance monthly pre-approved lists for loans sourcing, cards installments & cards automatic limit increase / decrease programs.
Process Enhancement
Time Split 20% • Continuously challenge & improve the methods used for data extraction & manipulation to optimize risk reporting
• Design the validation and integrity check process in order to avoid any reporting error.
Staff Management
Time Split 5% • Review individual performance against agreed objectives (self).
• Develop and agree individual performance standards and targets (self).
• Explore new improved and alternative ways of doing business, transfer the know-how to others in the department to make them the new departmental standards.
• Identify own training and development needs and recommend plans to satisfy those needs.
Technical skills / Competencies
• Extensive knowledge in data management and analysis of Retail Banking
• Advanced knowledge of financial and economic principals, present value and break-even analysis
• Excellent numerical, analytical and statistical skills
• Intermediate SAS programmer, able to work fluently with various large data sets
• Excellent Computer skills
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience:
• Advanced knowledge of business drivers and issues in an unsecured lending business
• Wide-ranging Retail Banking knowledge
• Minimum 4 years of retail risk management experience
• Degree in Management Information System, statistics or Finance
HR Business Partner
Main accountabilities and approximate time split
Accountability: Strategic Partnership
Time Split: 20%
• Understand business unit drivers and priorities. Implement agreed priorities and HR initiatives, ensuring that initiatives are implemented effectively to create real business value for effort and cost associated.
• Work directly with line managers and their teams in implementing the HR dimensions to enhance performance achievement and capability within the area. Act (where appropriate) as the interface with specialist functions on HR to access specialist expertise to assist delivery.
• Provide support and counsel to line Management on the full range of HR and people issues, building their trust and confidence in the advice, judgment and assistance that can be provided.
• Own the communication of people strategy events, actions and delivery in the Business unit and build commitment to HR strategy
• Assist in developing and facilitating design & implementation of major change programs
• Ensure change programs are effectively executed - providing operational challenge and rigour as appropriate
Accountability: Reward and recognizing great performance
Time Split: 5% • Work with the business to identify the right reward mechanisms for high and low performers
• Provide feedback to specialist team on what works and what doesn't
• Implement and communicate incentive and recognition programs ensuring that people really understand the link between performance and reward/recognition
Accountability: Governance and Risk Management
Time Split: 5% • Take lead accountability for partnering with business leaders in maintaining and monitoring the implementation of Global Standards within the business area
• Identifying and escalate potential breaches in standards
• Initiate action to address these
• Internal governance as applied to headcount, recruitment processes, salaries etc.
Accountability: Resourcing Talent
Time Split: 10%
• Execution of resourcing strategies
• Support the business in sourcing talent
• Ensure high standards are maintained in selection decisions
• Work alongside resourcing to fill roles in a timely fashion
• Play strong role in ensuring all resourcing decisions do not compromise on quality
• Assist resourcing in developing selection materials
• Ensure all roles have up to date role profiles
Accountability: Facilitate a High Performance Culture
Time Split: 15%
• Specifically instill drive and commitment to the performance development processes and facilitate line management team discussions around each individual at AVP/VP/Director
• Create an environment in the business where great performers are known and their contribution recognized/ valued.
• Manage annual Employee Opinion Survey and support subsequent action planning.
• Support OD initiatives to drive culture change.
• Act as a coach to leadership teams to improve the effectiveness of performance development
• Ensure performance management process is in place and operating effectively
• Facilitate moderation and consistency checks within the business
• Support Line Managers with timely exits of low performers from the business – particularly regarding the management of PIP’s
Accountability: Capability, Succession and Development
Time Split: 15%
• Work directly with management team in the business to assist them in identifying their own capability gaps and solutions to enhance their ability.
• Monitor and evaluate training interventions.
• Support the talent management process
• Ensure development plans are in place and common themes raised in order to build common training/development interventions
• Input into local training/development needs and delivering appropriate solutions
• Coordinate succession and development planning for key roles and individuals
• Assist in highlighting high potential people and provide support and development investment as appropriate
• Support the implementation of reward and recognition mechanisms.
Accountability: Delivering the basics
Time Split: 15%
• Monitor delivery of HR service provision around the basic requirements of the business area for HR Operations and specialist areas.
• Understand and provide feedback to HR partners around compliance with Service level Agreements, monitor these on behalf of the business and bring to attention any areas of concern that could affect the performance of the business
• Manage annual pay round process for given business area
• Manage annual PD process for business area
• Ensure HR Access is current and updated at all times
• Ensure OM management is up to date and accurate
• Develop meaningful MI to the business
Accountability: Employee Relations
Time Split: 15%
• Provide ongoing support to line managers in managing D&G activity
• Responsible for ensuring adherence to timeframes in D&G guidelines
• Provide coaching and training to increase line management skills in DC&G
• Proactively use MI to highlight D&G trends and recommend solutions
• Promote best practice management of employee issues.
Technical skills / Competencies
Commercial Awareness:
• Economic, market and customer trends affecting the business
• Banking, HR Strategy, Operating Structure/Interfaces, Product set
Building Relationships/ Leading and Developing others:
• Stakeholder/customer relationship management
• Internal and external bench marking practices
• Influencing skills (coaching & facilitation)
Communication and Influencing:
• Presentation skills and Negotiation
• Leading and Developing others
• Able to build trust, respect and openness and become a trusted adviser.
Transformationsl Change Management:
• Project Management and Change practices
• Planning and Organizing
Technical Knowledge
• Good understanding in the HR functional specialisms with an in-depth knowledge of at least one HR specialism
• Able to think strategically and proactively around the specific needs of the customer base.
Knowledge, Expertise and Experience
Essential:
• Proven HR management – performance and initiative delivery
• Experience of delivering some core HR processes, and experience in diagnosing, addressing and communicating business change initiatives resulting in cultural and performance change, and realizing associated benefits
• Graduate caliber with significant HR professional experience across a number of HR and/or business disciplines
Preferred
• Advanced secretarial qualifications
Scheduler, electronic diary Preferred